Refund Policy

Last Updated: June 2025

At FireKlips, we strive to ensure you are fully satisfied with our AI video platform. Please read our refund policy carefully to understand your rights regarding subscription cancellations and refunds.

1. Subscription Cancellation

You can cancel your FireKlips subscription at any time directly from your account settings (Settings → Your Plan → Manage Plan). Upon cancellation, you will retain access to the paid features of your tier until the end of your current billing cycle. Auto-renewal will be disabled immediately.

2. Refund Eligibility Window

We offer a [7 OR 14]-day money-back guarantee for all new subscriptions. If you are not satisfied with the quality of the generated clips or the platform itself within the first [7 OR 14] days of your initial purchase, you are eligible for a full refund.

3. Non-Refundable Scenarios

Refunds will not be issued in the following circumstances:

• Requests made after the [7 OR 14]-day eligibility window has passed.
• Renewal charges for existing subscriptions (please ensure you cancel before your renewal date if you do not wish to continue).
• Accounts that have been suspended or terminated due to a violation of our Terms of Service (e.g., prohibited uses).
• Extensive usage of the platform (e.g., exhausting all generation credits) within the refund window may be subject to review.

4. How to Request a Refund

To request a refund within the eligible timeframe, please contact our support team. Include your account email address and a brief explanation of why you are requesting a refund to help us improve our product.

5. Contact for Refund Requests

Please send all refund requests and related inquiries to:
Email: [ADD YOUR EMAIL]